“The DTB branch consolidation will affect locations where branches identified for merger are co-located or in close proximity to each other. The affected branches will cease operations with immediate effect,” DTB announced.
Among the branches set for closure include the Jamhuri Street branch in Malindi, two in Westlands (the Oval & 9West), Garden City Mall and the Eastleigh branch all in Nairobi and Kago Street branch in Eldoret,
The branches will be merged into five existing outlets including the Malindi Branch, Westgate Mall, Eldoret Branch, Thika Road Mall and Madina Mall.
“The DTB branch consolidation will affect locations where branches identified for merger are co-located or in close proximity to each other”
DTB’s branch consolidation mirrors and industry wide trend as lenders turn to alternative banking channels for service provision.
“The decrease in physical bank branches was mainly attributed to the adoption of alternative delivery channels such as mobile phone banking, internet and agency banking,” said the CBK.
The COVID-19 pandemic has meanwhile accelerated the drive to consolidate branches with 9 out of every 10 banking related transactions taking place outside the branch as of June last year.