ECG unveils Mobile App to enhance access to electricity

GHANA Electricity Company of Ghana (ECG) has launched a mobile app, dubbed: “ECG Power” to enable customers to buy electricity and pay bills via the mobile money platforms.

The Mobile Application was designed by ECG’s Information and Communication Technology (ICT) staff, which can be downloaded from the Google Play Store with an android or any smart phone.

According to ECG, 2.8 million out of the 3.8 million customers could access the application, representing 73 per cent of the Company’s customer base.

The power distribution company said that it expected the number of customers who could access the mobile app to increase to 92 per cent by the end of this year.

ECG further noted that non-smart phone users could also access the service on their mobile phones through USSD number *226#.

ECG customers can access a video demonstration on how to download the app on Google Play Store for use at the customer’s convenience.

ECD said that the decision to develop the mobile app was necessitated by the need to ECG’s technical and commercial operations while at the same time improving customer satisfaction.

The App according to ECG would help the utility service provider collect electricity bills with much convenience.

Vice President Bawumia who graced the app launching event said the designing of the app was in tandem with the President’s vision of leveraging on technology to improve public service delivery and transform the economy.

He lauded the Board and Management for the initiative and pledged government’s support towards improving customer service satisfaction to accelerate socio-economic development.

 “This is very historic in the sense that ECG is employing technology to tackle two major challenges – first, to improve power distribution to its customers, and secondly, to address the most serious challenge of mobilising funds from power use effectively and efficiently,”Dr. Bawumia said.

“We look forward for more innovation and productivity enhancing measures to improve efficiency and help reduce the cost of electricity to Ghanaians,” added Dr. Bawumia.

Mr Kwame Agyeman-Budu, the Managing Director of ECG, in a brief remark, said the mobile app would improve payment of bills, fault detection, reduce the cost of power and ultimately enhance customer satisfaction.

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