ZIMBABWE – WorldRemit and Mukuru have announced a deepening of their existing partnership with the aim of expanding their collaboration for cash remittances into Zambia, South Africa, Mozambique, Malawi and Botswana.
The move is an important next step in furthering the delivery of world-class services and financial inclusion across the African continent.
The partnership expansion is the latest move by both companies to enhance the delivery of financial services to customers by combining their strengths and leveraging their capabilities and resources.
From the enhanced collaboration, customers will always benefit from guaranteed cash and there will be no cash-out charges to recipients on cash collections.
Previously, customers who received payments into mobile wallets in partnership countries like Zambia would ordinarily pay a cash-out fee when withdrawing cash from a mobile wallet but when a WorldRemit customer sends cash to a recipient in Zambia and the recipient collects their transfer at a Mukuru booth he or she will not pay any fee.
Since the launch of the partnership in June 2020, WorldRemit customers in over 50 countries have been able to send money to their loved ones in Zimbabwe and the beneficiaries collect their WorldRemit remittance at any of Mukuru’s 150+ orange booths and multiple branches located across Zimbabwe.
Andy Jury, CEO, Mukuru says of the expanded partnership, “This is yet another step in growing our vision of providing our customers with financial services that are easily accessible and convenient. Through this partnership, we have an opportunity to make remittance payments accessible to WorldRemit customers in remote areas through our extended booth network. We also guarantee cash availability at our booths with zero charges to the recipient when they collect their cash, so the recipient receives the full remittance sent to them.”
On his part, Pardon Mujakachi, Head of Sub Saharan Africa at WorldRemit said “The response to our service launch in Zimbabwe was phenomenal and we are happy to be able to offer our customers in Zambia, South Africa, Mozambique, Malawi and Botswana the same unmatched customer experience providing low cost and convenient access to remittances, no matter the location. As we expand on our partnership, our joint efforts for financial inclusion is creating a positive shift for our customers on the African continent. The WorldRemit service is 100% digital on the send side via the WorldRemit website or mobile app, providing 24/7 access to remittances from 50+ send countries, into over 7,000 Mukuru cash pick-up locations across the five countries we are newly launching.”
WorldRemit is a leading global payments company currently sending money from 50 to 150 countries and operate in 6,500 money transfer corridors worldwide.
Backed by Accel, TCV and Leapfrog – WorldRemit’s headquarters are in London, United Kingdom with regional offices in the United States, Canada, Australia, New Zealand, Hong Kong, Singapore, Malaysia, South Africa, Somaliland, Rwanda, Zimbabwe and Belgium.
Mukuru is an Africa-based FinTech that enables safe, affordable, reliable financial services to underserved communities.
With over 30 million cross-border transactions over the last decade, they are one of Africa’s largest remittances-led FinTech’s.
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